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FAQ Page2019-02-05T09:07:18-05:00
How should I dispose of leftover DeckMAX® liquid?2014-11-04T09:38:29-05:00

Dispose of in accordance with all federal, state and local regulations.

How do I obtain a Material Safety Data Sheet for DeckMAX® products?2014-11-04T09:39:02-05:00

You can obtain an MSDS by emailing a request to info@deckmax.com.

For how long can I store my DeckMAX® Products?2014-11-04T09:39:44-05:00

For optimal performance, unopened DeckMAX Revitalizer can be stored as directed for up to 18 months. Opened DeckMAX Revitalizing products can be stored for up to 12 months.  Opened wipes should be used within 6 months.

How should DeckMAX® products be stored?2014-11-04T09:40:13-05:00

For best performance, store in a cool dry place away from direct sunlight. Do not freeze.

What are the shipping costs?2015-03-26T12:54:59-05:00

Shipping is a flat rate charge of $13.95 for the contiguous 48 United States. Alaska, Hawaii, Puerto Rico and International UPS/USPS list rates apply. Please note that out-of-state orders will not be charged sales tax and in-state (PA) orders will be charged 6% sales tax. If you need expedited shipping, or are an international customer outside of Canada or the UK, please contact customer service at 1-888-219-9411 between the hours of 9:00 a.m. to 5:00 p.m. ET, Monday through Friday to place your order over the phone.

What is your product guarantee?2015-07-16T13:08:07-05:00

If you are not completely satisfied with the results of DeckMAX® products we offer a money back guarantee within 90 days from the date of purchase.  If you wish to return product, see our “What is Your Return Policy” FAQ for return instructions.

What is your return policy?2015-07-16T13:06:10-05:00

If you are not completely satisfied with the results of DeckMAX® products we offer a money back guarantee within 90 days from the date of purchase. We require that you complete a form and submit with pictures and return any unused product to us at your expense. If you wish to do this, please contact our returns specialist at info@deckmax.com.

How long does it take to ship?2014-03-24T10:13:50-05:00

Orders are processed within 5-7 days of payment.

How do I order in larger quantities?2014-03-24T10:22:44-05:00

Contact pbyrne@deckmax.com for volume pricing for contractors and distributors.

What is my deck’s warranty?2014-03-24T10:08:39-05:00

Consult with your your deck manufacturer for your specific deck.

 

Do you have a product for cleaning and conditioning my wood composite deck?2018-07-19T08:39:38-05:00

Our  DeckMAX Wood & Composite Cleaner is now available and will remove mold and mildew from wood and composite  decking. We do not currently have a revitalizer for wood and composite decking so this product will clean but will not  rejuvenate the color. Stay tuned for our new DeckMAX Resist Mist coming soon.

 

Does using DeckMAX products void my deck’s warranty?2014-11-04T09:32:40-05:00

It should not, however, consult with your deck manufacturer regarding any warranty concerns.

How long will DeckMAX last?2014-03-24T10:04:16-05:00

It varies depending on where you live, humidity and sun exposure. We recommend applying DeckMAX as often as you like to maintain your decks’ optimum beauty.

Is DeckMAX a paint or stain?2014-03-24T10:02:27-05:00

No. It is a plant-based product that penetrates, cleans and revitalizes your deck.

How does DeckMAX work?2014-03-24T10:01:58-05:00

DeckMAX cleans, penetrates and then revitalizes.  DeckMAX Revitalizer is not a paint or stain.

Are DeckMAX products safe for the environment?2018-07-19T08:40:56-05:00
Yes. DeckMAX Professional grade Cleaner Concentrate is an environmentally friendly product made with sustainable technology. DeckMAX E2 is a safe and environmentally responsible product. Please remember to keep children and pets off the deck while wet.
Is DeckMAX safe for children/pets?2014-03-24T10:00:56-05:00